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Grindelwald-First
Kleine Scheidegg
Männlichen
Jungfraujoch (Ostgrat)

Jungfrau Ski Region Live-Daten:

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FAQs

  • Is a day pass from the SBB, municipality, valid on the route network of the Jungfrau Railways?

    Day tickets (day ticket with Half Fare, day ticket without Half Fare, municipality day ticket, Post day ticket, Duo day ticket, etc.) are valid for free travel from Interlaken Ost to Grindelwald, Wengen and Mürren.

    The day ticket is valid on the following connecting routes:

    • Customers with a day ticket with Half Fare
      These customers pay for routes in the Half Fare area connecting tickets at half price according to price list.
    • Customers with a day ticket without Half Fare Card (e.g. municipality day ticket, Post day ticket)
      These customers pay for routes in the Half Fare area connecting tickets at full price according to price list.

    * Connecting routes in the Half Fare area:

    • Grindelwald-Kleine Scheidegg-Wengen (Wengernalp Railway)
    • Kleine Scheidegg-Jungfraujoch (Jungfrau Railway)
    • Interlaken-Harder Kulm (Harder Railway)
    • Wilderswil-Schynige Platte (Schynige Platte Railway)
    • Grindelwald-First (First Aerial Cableway)
    • Grindelwald Terminal – Eiger Glacier (Eiger Express)
    • Grindelwald Terminal – Eiger Glacier - Jungfraujoch (Eiger Express)

  • Is the Junior Travelcard valid?

    Children from 6 to 15 years of age travel free of charge with the Junior Travelcard or Children's Co-Travelcard.

    The family reductions such as the Junior Card, Children's Co-Travelcard or Swiss Family Card are not valid in combination with the the Jungfrau Travel Pass or the Unlimted Jungfrau Summer Pass. Children aged 6-15.99 years require Jungfrau Travel Pass or Unlimited Jungfrau Summer Pass at a price of CHF 30.00 net per child.

  • What do I need to book online?

    All you need for your booking is internet access. Put your mountain railway ticket, your skipass or a package in the shopping cart. You then pay conveniently & securely with a credit card and print* your travel documents at home. Travel directly to your destination – we take care of all the rest. You can book using a guest account as well as with a user account.

    *The mountain railway ticket can be presented as a mobile ticket on your smartphone without a printout.

  • Is a group reservation necessary?

    Seat reservation is required for groups from 10 persons. This can be confirmed at the earliest 3 months in advance. Group reservations can be made online in the following form, by telephone at +41 33 828 72 53 or via e-mail to reservation(at)jungfrau.ch.

    Reservation is not obligatory for individual travellers in the Jungfrau Railway, but is recommended and can be made via our online shop at jungfrau.ch/shop/en/bergbahn/reservation.

  • Do I need to buy a ticket for our dog?

    Dogs can be transported free of charge on the following routes:

    • Interlaken Ost - Lauterbrunnen
    • Interlaken Ost - Grindelwald
    • Interlaken - Harder Kulm
    • Wilderswil - Schynige Platte
    • Lauterbrunnen - Mürren
    • Lauterbrunnen - Kleine Scheidegg - Grindelwald
    • Grindelwald - First
    • Grindelwald Terminal - Eigergletscher
    • Grindelwald Grund - Kleine Scheidegg
    • Lauterbrunnen - Kleine Scheidegg
       

    On the route Eigergletscher - Jungfraujoch and return you pay CHF 30 for each dog. Dog tickets are not available online but can be purchased at any Jungfraubahnen sales point.

  • How can I submit a loss report?

    You can fill out the online loss report form at the following link. 

  • Can I make a seat reservation just for the journey there or just for the return journey?

    A seat reservation for a return journey can only be made online. The purchase of a seat reservation for a single trip (ascent or descent) is only possible at a Jungfrau Railways sales point. 

  • Wo kann ich ein Billet für eine einfache Fahrt aufs Jungfraujoch kaufen?

    Buchen Sie Ihr Ticket für die einfache Fahrt aufs Jungfraujoch online über das SBB-Portal.

  • I cannot complete the activities due to the weather. Will I get a refund?

    Adventure Packages as a whole and individual services derived from them are as a rule not refundable. If the implementation cannot be guaranteed due to a force majeure event such as weather conditions etc., JBM will first try to offer an alternative activity (mountain cart, first flyer, first glider, Trottibike Scooter etc.). If this is not possible, or if the customer rejects another activity, JBM’s service obligation shall become null and void. Only if no alternative can be offered and the reason for the unfulfilled service lies within the sphere of influence of JBM (such as technical problems at the adventure facility or feeder railway) will a partial refund for services not received be granted.

    GTC

  • I was unable to complete my activity due to waiting times. Will I get a refund?

    Taking waiting times (which can exceed 2 hours) into account is the responsibility of the customers and beyond the control of Jungfraubahn Management AG, which is why missing the operating hours does not constitute grounds for a refund. Portions of the Adventure Package and individual tickets redeemed for an activity are non-refundable. This includes in particular the journey by feeder railway (e.g. First Aerial Cableway).

    GTC

  • I bought the Adventure Package for the wrong day. Can I expect a refund?

    Tickets are generally non-refundable. However, for a fee of CHF 10, a booking can be rescheduled to another date. To do so, please contact our helpdesk team at [email protected].

    GTC

  • Can the Adventure Tickets be bought on site?

    Yes, all tickets can only be bought on site directly at the valley station or at the activities. In the event of large crowds, longer waiting times must be expected. Individual activities for the day may sell out if the waiting times are too long.

    Buy Adventure Package online

  • Can the departure times be reserved for the individual activities?

    Unfortunately not. You have to queue for each activity as you would for a ski lift. In the event of large crowds, longer waiting times must be expected. Individual activities for the day may sell out if the waiting times are too long.

  • Was ist beim Adventure Package inklusive?

    Das Adventure Package beinhaltet die gekaufte Anzahl Aktivitäten (1 oder 2) sowie unlimitierte Fahrten mit der Gondelbahn zwischen Grindelwald und First (in beide Richtungen).

  • Pick-up methods: How do I get my skipass when I buy it online?

    You have the following options to receive your skipass when you buy online:

    1. Load on your own SBB Swisspass

    2. Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)

    Select the option "I will collect the pass on site (QR code / voucher)" in the order process. All you need for the purchase is the order code or QR code generated when ordering. Pick up of your ski pass is possible at the following pick-up machine locations or Jungfrau Railways sales points. 

    Jungfrau Railways sales points:

    • Top of Europe Flagshipstore, Interlaken
    • Station Interlaken Ost
    • Station Zweilütschinen
    • Station Lauterbrunnen
    • Grindelwald Terminal
    • Station Grindelwald Grund
    • Station Kleine Scheidegg
    • Valley station Firstbahn, Grindelwald
    • Station Grindelwald
    • Station Wilderswil
    • Station Wengen
    • Valley station Matten
    • Station Mürren
    • Valley station Schilthornbahn, Stechelberg

    Pick-up machines:

    • Valley station Firstbahn, Grindelwald
    • Station Grindelwald
    • Station Grindelwald Grund
    • Grindelwald Terminal
    • Valley station Matten
    • Station Interlaken Ost
    • Top of Europe Flagshipstore, Interlaken
    • Station Wilderswil
    • Station Lauterbrunnen
    • Station Wengen
    • Valley station Schilthornbahn, Stechelberg
    • Station Mürren
    • [Translate to English:]

  • Validity in the region: Is rail travel included in the skipass?

    Skipass Jungfrau
    Valid in the entire Jungfrau Ski Region – comprising Grindelwald-First, Männlichen, Kleine Scheidegg, Wengen, Mürren, Schilthorn*, including travel by train from Interlaken Ost.
    *On the Mürren-Schilthorn route, 1/2, 1 and 2-day tickets are only valid for the ascent.

     

  • Which ski areas can I book online?

    There is only one ski pass, the "Skipass Jungfrau" for the Jungfrau Ski Region. (Grindelwald-Wengen ski area with Kleine Scheidegg and Männlichen ski areas, Grindelwald-First ski area and Mürren-Schilthorn ski area). This ski pass includes the arrival and departure with the Bernese Oberland Railway (BOB) from Interlaken Ost.

  • Children travel free on Saturdays: How do I get the free children’s one-day pass?

    Up to three children (6 to 15 years) receive a free day pass on Saturdays, if an adult buys a one-day or afternoon ticket at the list price. The offer is available online and at railway stations in the Jungfrau Ski Region. Please note that only day tickets are available online. 

    Add up to 3 children to your skipass purchase for any Saturday at the online shop and automatically receive day tickets for the children free of charge. 

    Offer not applicable to multi-day or season passes.

  • Which data carrier can be charged?

    • Swiss Pass


    Where can I find the keycard number?
    You will find the keycard number on the back of your card.

     

  • Reimbursement: Do I get a refund in the event of an incident?

    Cancellations or rebookings can be made free of charge up to the day before the first day of validity (23:59 h) of the ski pass or winter hiking and sledging pass. You must make the cancellation yourself in the online customer service center.

    We recommend that you take out insurance when finalising your booking in the webshop. This protects you in the event that you suffer an accident or illness during the validity of the ski pass and are unable to continue using the ski pass. The Jungfrau Ski Region does not grant refunds in the event of business interruption, accident or illness.

    You can take out cancellation insurance during the ski pass ordering process. If you are not able to take a trip or have to abandon it because of a serious illness, major pregnancy complications, serious injury or death, the cancellation insurance will assume contractually owed costs up to the arranged sum insured. If you have any questions about cover or cancellations, you can contact the Mobiliar claims department directly: [email protected]   
     

  • Groups: What are the conditions for group skipasses?

    You can order your group ski pass using the following order form for groups.

    Groups of children from state schools with a group ski pass order benefit from special conditions. One free ski pass for one accompanying person is granted for every 10 schoolchild ski passes purchased. Additional accompanying persons purchase the ski passes applicable to their age group at the relevant group price.
     

  • “Top Ticket”: When can I buy a Jungfraujoch “Top Ticket”?

  • GTC Jungfrau Ski Region

    GTC

  • Half-day skipass: Is there a half-day ski pass available?

    Yes, the half-day ski pass is available only for the afternoon, valid from 12.00 h from all stations. It is available from every train or cable car station in the Jungfrau Region (not bookable online).

  • What medical advice is there for traveling with the Jungfrau railways?

    The Jungfraujoch is one of the most famous and most visited destinations in Europe, with over one million visitors each year. With the new infrastructure, the Jungfraujoch can be reached in just 45–50 minutes from Grindelwald. To enjoy this breathtaking excursion to the fullest, there are a few things to bear in mind.

    As a rule: the higher the altitude, the lower the air pressure. This also reduces the exchange of oxygen in the body. This is usually harmless for a healthy person, as the body has functioning compensation mechanisms. However, should acute altitude sickness occur, which can develop from an altitude of 2500 metres above sea level, you will need to descend quickly.

    So if you are planning a trip to the Jungfraujoch, you should only do so if you are in good health.

  • Under what conditions can one enjoy an altitude stay without restrictions?

    • Health: you should be physically fit and healthy.
    • Acclimatisation: gradual adjustment to altitude facilitates well-being.
    • Behaviour: avoiding stress and acting calmly promotes well-being.
    • Equipment: good footwear is important for getting around the Jungfraujoch safely.

  • When should one seek medical advice before an altitude stay?

    • Patients who have had successful surgery of the coronary arteries and are fully capable in the lowlands may plan a high-altitude excursion after consultation with their doctor.
    • People with a pronounced risk profile for cardiovascular disease (such as smoking, high blood pressure, diabetes, high blood lipids, obesity or occasional chest pain) should consult their doctor before staying at altitude.
    • Patients who have been suffering from chronic or acute breathing difficulties or shortness of breath for a long time should definitely seek medical advice beforehand.
    • For certain chronic blood disorders with anaemia, prior medical consultation is recommended.

  • For whom is an altitude stay not recommended?

    • People who have recently suffered a stroke or brain haemorrhage should not travel this high.
    • Lung and heart patients who experience shortness of breath even with slight physical exertion, such as climbing stairs, should refrain from staying at this altitude.
    • Patients with severe bronchial asthma or severe COPD (chronic obstructive pulmonary disease).
    • Patients with impaired lung function due to diseases such as partial resection or other functional disorders.
    • Patients who suffer from acute and sudden breathing problems.
    • Patients who are restricted in their abilities due to heart disease and require regular medication.
    • Limited fluid consumption can be problematic for patients with renal insufficiency who have to undergo dialysis on a regular basis due to fluid balancing.
    • Anyone suffering from a cold or fever. They may have difficulty equalising pressure. In addition, the increased oxygen requirement due to the infection may mean that the oxygen supply is insufficient to cover the body’s needs.
    • Those who consume excessive amounts of alcohol can suffer additional health problems at high altitudes.
    • Pregnant women from the 7th month of pregnancy and/or those with a high-risk pregnancy.
    • Children under the age of 2 often find it difficult to equalise pressure completely. In addition, their fluid intake is often insufficient.

  • What other practical tips are there ?

    • The intense UV radiation at altitude requires adequate sun protection for the skin and eyes. There is a considerable risk of snow blindness on the glacier if sunglasses are not worn! This also applies in bad weather, as the UV rays are still present and can damage the eyes. Effective sun protection should therefore always be considered, regardless of the weather conditions.
    • The ambient temperature drops with increasing altitude. This is why it is important to wear warm clothing at this altitude, even in midsummer, as the temperatures are often surprisingly cool.
    • Because children can chill faster than adults, always pay attention to sufficient protection from the cold at high altitude. For example, wearing a hat is beneficial. Sunglasses and good sunscreen are essential on the glacier! Even in bad weather.
    • While you’re enjoying the breathtaking views, don’t forget to stay hydrated. At this altitude, each person loses around 200 ml of fluid per hour through exhalation. It is therefore advisable to drink plenty of water or tea. This is the only way to prevent possible dehydration and reduce the risk of acute altitude sickness.
    • Avoid any stress and just enjoy the excursion. Stress causes you to sweat more and therefore lose more fluid. Insufficient fluid intake can lead to dehydration, which increases the risk of altitude sickness.
    • Refrain from excessive consumption of alcohol and nicotine on this day. This could have an impact on the excursion