Ski pass Jungfrau Ski Region

Frequently asked questions when you buy your ski pass online

• Pick-up methods: How do I get my skipass when I buy it online?

  You have the following options to receive your skipass when you buy online:

  1. Load your own KeyCard / data carrier
  2. Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)

  1. Load your own KeyCard / data carrier
  If you already have your own data carrier and want to load it, you can load the following data carrier during the ordering process:

  • SBB Swisspass

  You will find the KeyCard number on the back of your card.

  2. Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
  Select the option "I will collect the pass on site (QR code / voucher)" in the order process. All you need for the purchase is the order code or QR code generated when ordering.

  Pick up of your ski pass is possible at the following pick-up machine locations or Jungfrau Railways sales points:

  • Top of Europe Flagshipstore, Interlaken
  • Station Interlaken Ost
  • Station Zweilütschinen
  • Station Lauterbrunnen
  • Grindelwald Terminal
  • Station Grindelwald Grund
  • Station Kleine Scheidegg
  • Talstation Firstbahn, Grindelwald
  • Station Grindelwald
  • Station Wengen
  • Station Wilderswil
  • Valley station Matten
  • Station Mürren
  • Valley station Schilthornbahn, Stechelberg

• Validity in the region: Is rail travel included in the skipass?

  Skipass Jungfrau
  Valid in the entire Jungfrau Ski Region – comprising Grindelwald-First, Männlichen, Kleine Scheidegg, Wengen, Mürren, Schilthorn*, including travel by train from Interlaken Ost.
  *On the Mürren-Schilthorn route, 1/2, 1 and 2-day tickets are only valid for the ascent.

   

• Children travel free on Saturdays: How do I get the free children’s one-day pass?

  Up to three children (6 to 15 years) receive a free day pass on Saturdays, if an adult buys a one-day or afternoon ticket at the list price. The offer is available online and at railway stations in the Jungfrau Ski Region. Please note that only day tickets are available online. 

  Add up to 3 children to your skipass purchase for any Saturday at the online shop and automatically receive day tickets for the children free of charge. 

  Offer not applicable to multi-day or season passes.

• Which data carrier can be charged?

  • Swiss Pass

  
  Where can I find the keycard number?
  You will find the keycard number on the back of your card.

   

• Reimbursement: Do I get a refund in the event of an incident?

  Cancellations or rebookings can be made free of charge up to the day before the first day of validity (23:59 h) of the ski pass or winter hiking and sledging pass. Please contact the helpdesk with your booking number ([email protected] or +41 33 828 71 71).

  We recommend that you take out insurance when finalising your booking in the webshop. This protects you in the event that you suffer an accident or illness during the validity of the ski pass and are unable to continue using the ski pass. The Jungfrau Ski Region does not grant refunds in the event of business interruption, accident or illness.
  
  You can take out cancellation insurance during the ski pass ordering process. If you are not able to take a trip or have to abandon it because of a serious illness, major pregnancy complications, serious injury or death, the cancellation insurance will assume contractually owed costs up to the arranged sum insured. If you have any questions about cover or cancellations, you can contact the Mobiliar claims department directly: [email protected]   
   

• Groups: What are the conditions for group skipasses?

  You can order your group ski pass using the following order form for groups.

  Groups of children from state schools with a group ski pass order benefit from special conditions. One free ski pass for one accompanying person is granted for every 10 schoolchild ski passes purchased. Additional accompanying persons purchase the ski passes applicable to their age group at the relevant group price.
   

• “Top Ticket”: When can I buy a Jungfraujoch “Top Ticket”?

  Information "Top Ticket"

• GTC Jungfrau Ski Region

  GTC

• Half-day skipass: Is there a half-day ski pass available?

  Yes, the half-day ski pass is available only for the afternoon, valid from 12.00 h from all stations. It is available from every train or cable car station in the Jungfrau Region (not bookable online).