Cancellations or rebookings can be made free of charge up to the day before the first day of validity (23:59 h) of the ski pass or winter hiking and sledging pass. You must make the cancellation yourself in the online customer service center.
We recommend that you take out insurance when finalising your booking in the webshop. This protects you in the event that you suffer an accident or illness during the validity of the ski pass and are unable to continue using the ski pass. The Jungfrau Ski Region does not grant refunds in the event of business interruption, accident or illness.
You can take out cancellation insurance during the ski pass ordering process. If you are not able to take a trip or have to abandon it because of a serious illness, major pregnancy complications, serious injury or death, the cancellation insurance will assume contractually owed costs up to the arranged sum insured. If you have any questions about cover or cancellations, you can contact the Mobiliar claims department directly: [email protected]